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Nuclear weapons are so destructive and ballistic missiles are so swift, that any substantially increased possibility of their use or any sudden change in their deployment may well be regarded as a definite..
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But if all our human actions are just like any other physical process, then any freedom on our part would need to be compatible with physical events causing us to behave as. You..
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Crm 328 term paper


crm 328 term paper

provide a narrow perspective on CRM. The analytical dimension is related to measuring the customer relationship outcomes, to customer data analysis and decision-making (based on customer knowledge) regarding marketing strategies and tactics24. Given that CRM strategy is focused on customer profitability, CRM technology helps achieving this goal. In thiscontext, CRM implementation might involve an organizationalculture change, form the transactional view (focused on companys products and brands) towards the relational view.

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This is viewed as a key success factor of CRM implementation initiatives (1). H., Oh,., Developing Buyer-SellerRelationships, Journal of Marketing, Vol.51, 1987,. Blattberg,.C., Deighton,., Interactive Marketing: Exploiting the Ageof Addressability, Sloan Management Review, Vol.33,.1, 1991.5-14 9, dwyer,. Preventing them from migrating towards competitors as new customers are few, thecompetitive battle focuses on the existing ones. Thus, we formulate the following research hypothesis: Hypothesis 7: There is a positive relationship between customer-related outcomes and business performance. 293305 2, sheth,. Each of these stages represents a level of CRM maturity, the differences among them being the various levels of using customer data to increase customer experience quality and customer lifetime value.

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